Privacy Policy

At Akaere Networks, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, company name, and job title.
• Contact Data includes email address, telephone numbers, billing address, and business address.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products and services, pages visited, time spent on pages, and interaction patterns.
• Service Data includes network configuration details, BGP routing information, and performance metrics related to our services (only when you are our customer).
• Communication Data includes records of communications between you and us, including support tickets, emails, and chat logs.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Service Delivery: To provide, maintain, and improve our network services, including BGP, tunneling, and IXP services.
• Customer Support: To respond to your inquiries, provide technical support, and resolve service issues.
• Billing and Payments: To process payments, generate invoices, and maintain accurate billing records.
• Security and Fraud Prevention: To protect our network infrastructure and prevent unauthorized access or abuse.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Business Operations: For internal record-keeping, analytics, and improving our services (using anonymized data where possible).
• Marketing Communications: To send you service updates, newsletters, and promotional materials (only with your consent).

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our business (e.g., payment processors, hosting providers). These providers are contractually bound to protect your data.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information when required by law, court order, or to protect our rights and safety.
• Network Operations: We may share technical data with upstream providers or internet exchanges as necessary to deliver our services.

Data Security

We implement industry-standard security measures to protect your personal data, including:

• Encryption: Data is encrypted both in transit (using TLS/SSL) and at rest using strong encryption algorithms.
• Access Controls: Strict access controls ensure only authorized personnel can access your data on a need-to-know basis.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and regular security monitoring.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Employee Training: All staff receive regular training on data protection and security best practices.
• Incident Response: We maintain a comprehensive incident response plan to address any potential data breaches quickly and effectively.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Our retention periods are based on:

• Account Data: Retained while your account is active and for up to 7 years after account closure for legal and tax purposes.
• Service Data: Network logs and performance data are retained for up to 1 year for troubleshooting and service improvement.
• Communication Records: Support tickets and communications are retained for up to 3 years.
• Website Analytics: Anonymized usage data may be retained indefinitely for statistical purposes.
• Legal Obligations: Some data may be retained longer when required by law, regulation, or legal proceedings.

International Data Transfers

As a global network provider, we may transfer your personal data to countries outside your home country. When we do so, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection standards
• Certification schemes and codes of conduct
• Binding corporate rules for transfers within our organization

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: team@akae.re